1.We run completely according to ISO9001 quality system. More than 20 years OEM service, Warranty:12 months calculated from the date when we delivery the goods.
2.Guarantee: 1:1 Return back or refund if the quality problem is caused by our manufacturing process or unsuitable packing
3.Defective: All of our goods, we guarantee that our defective rate of black is within 1%,for the common models, within 0.5%,and within 1% for the color toner cartridge.
4. We have professional quality control and R&D department to ensure each product is tested before down off the production line.
Package and delivery:
1. All the products will delivery to you in 1-2 workdays after payment confirmed.
2. We will use appropriate materials for a reasonable, secure packing for your goods.
3.If any damaged during the transportation, please inform our service department within two days once getting the goods.
For small quantity of defective cartridges, please kindly send us some proof of quality problem, such as photo, and scanned print sheets, etc. And we will send you replacement cartridge of same model and quantity along with next shipment
For batch problems, firstly we need several pcs samples to be sent back to us, once we test the samples and confirm the batch problem, we will arrange shipping back the defective cartridges, and replace them with next shipment.